PENGARUH KUALITAS PRODUK, HARGA DAN PROMOSI TERHADAP KEPUASAN KONSUMEN PADA TOKO BUNGA 3 PUTRA BARON NGANJUK

Authors

  • M.Safiq Ahlu Solah Universitas Nusantara PGRI Kediri

Keywords:

Kualitas produk, harga, promosi, kepuasan konsumen

Abstract

The background of this research is due to the intense business competition, business people must have a strategy in defending their business. The purpose of this study was to determine the effect of product quality, price and promotion on purchasing decisions at a Toko Bunga 3 Putra. This study uses a causal causal technique with a sample of 40 respondents who were analyzed using the classical assumption test, multiple linear, coefficient of determination and hypothesis testing using SPSS version 25 software. the result that the three independent variables have a simultaneous effect on consumer satisfaction.

References

I. P. S. A. Wijaya and I. N. Nurcaya, “Kepuasan Pelanggan Memediasi Kualitas Produk Dan Kewajaran Harga Terhadap Loyalitas Merek Mcdonalds Di Kota Denpasar,” E-Jurnal Manaj. Univ. Udayana, vol. 6, no. 3, pp. 1534– 1563, 2017.

H. Nasution, C. Maksum, and Derriawan, “ngaruh Kualitas Pelayanan Dan Harga terhadap Keputusan Pembelian Customer Serta Dampaknya pada Kepuasan Pelanggan (Studi Kasus: Maskapai PT. Lion Air Jakarta),” Ekobisman-Jurnal Ekon. Bisnis dan Manaj., vol. 3, no. 2, pp. 175–191, 2018.

A. F. Heri Setiawan, Maria Magdalena, Minarsih, “Pengaruh Kualitas Produk, Kualitas Pelayanan Dan Kepercayaan Terhadap Kepuasan Nasabah Dan Loyalitas Nasabah Dengan Kepuasan Sebagai Variabel Intervening,” J. Manage., vol. 2, no. 2, pp. 1–17, 2016.

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Published

2022-09-17

How to Cite

1.
PENGARUH KUALITAS PRODUK, HARGA DAN PROMOSI TERHADAP KEPUASAN KONSUMEN PADA TOKO BUNGA 3 PUTRA BARON NGANJUK. SENMEA [Internet]. 2022 Sep. 17 [cited 2026 Oct. 10];7(1):392-8. Available from: https://proceeding.unpkediri.ac.id/index.php/senmea/article/view/2209

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