HUBUNGAN REKRUTMEN, PELATIHAN DAN PENEGAKAN SOP TERHADAP KEPATUHAN LALU LINTAS DI PT HARAPAN JAYA
DOI:
https://doi.org/10.29407/8kx3w039Keywords:
Rekrutmen, Pelatihan, Penegakan SOP, Kepatuhan Lalu LintasAbstract
Tujuan penelitian ini adalah untuk menganalisis hubungan antara rekrutmen, pelatihan dan penegakan Prosedur Operasi Standar SOP dalam bentuk kepatuhan lalu lintas di kalngan pengemudi bus di PT Harapan Jaya Prima Tulungagung. Penelitian ini menggunakan pendekatan kualitatif dengan tipe studi kasus melalui wawancara mendalam, observasi lapangan, dan dokumentasi yang dianalisis menggunakan model interaktif Miles dan Huberman. Hasil penelitian menunjukkan bahwa rekrutmen yang menekankan kompetensi teknis, kesiapan psikologis dan pemeriksaan kesehatan menjadi dasar awal perilaku mengemudi yang aman. Pelatihan rutin meningatkan pemahaman pengemudi tentang keselamatan dan peraturan lalu lintas, sedangkan penegakan SOP melalui supervise, evalusi dan sanksi merupakan faktor yang paling berpengaruh dalam menjaga kepatuhan. Kebaruan penelitian ini adalah mengkaji kepatuhan lalu lintas pengemudi bus yang sering terjadi pada tahun 2026 melalui integrase tiga aspek utama manajemen yaitu rekrutmen, pelatihan dan penegakan SOP, dalam satu rangka analisis kualitatif.
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