Servis-Hub- Platform Digital Manajemen Dan Tracking Servis Perangkat Elektronik Berbasis Web
DOI:
https://doi.org/10.29407/201arx33Keywords:
Sistem Informasi Servis, React.js, Supabase, Monitoring Perbaikan, Web ApplicationAbstract
Manajemen layanan perbaikan perangkat elektronik (laptop/komputer) seringkali menghadapi kendala dalam pencatatan manual, kesulitan pelacakan status oleh pelanggan, dan rekapitulasi pendapatan yang tidak akurat. Penelitian ini bertujuan membangun "Servis-Hub", sebuah sistem informasi berbasis web untuk mendigitalisasi operasional bengkel TI. Sistem ini dikembangkan menggunakan metode System Development Life Cycle (SDLC) model Waterfall[1]. Aplikasi dibangun menggunakan framework React.js untuk antarmuka pengguna yang responsif dan Supabase sebagai Backend-as-a-Service (BaaS) untuk manajemen basis data real-time. Hasil pengujian menunjukkan sistem mampu menangani pendaftaran servis secara digital, pelacakan status perbaikan, manajemen antrean, serta pembuatan laporan pendapatan dan invoice otomatis. Implementasi sistem ini terbukti meningkatkan efisiensi administrasi dan transparansi layanan kepada pelanggan[2].
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