The Influence of Service Quality, Human Resources, and Regulationon Financial Performance at Pusri Hospital
DOI:
https://doi.org/10.29407/jczc1n46Abstract
Research aim : This study aims to analyze the effect of service quality, human resources, and regulation on the financial performance of Pusri Hospital. Financial performance of a hospital is an important indicator in assessing the effectiveness of organizational management, which is influenced by the quality of services provided, the competence of human resources, and the implementation of applicable regulations
Design/Methode/Approach:.The study employs a quantitative approach using primary data collected through questionnaires distributed to 200 respondents consisting of officials within Pusri Hospital and patients. The sampling technique used was purposive sampling. Data analysis was conducted using Partial Least Squares–Structural Equation Modeling (PLS-SEM) to examine the relationships among the research variables.
Research Finding : The results of the study indicate that service quality, human resources, and regulations do not have a significant direct effect on the financial performance of Pusri Hospital, either partially or simultaneously.
Theoretical contribution/originally : These findings support the argument that the relationship between service quality, human resources, and regulations on financial performance is indirect and requires intermediary mechanisms to have an impact on financial indicators.
Pratctitionel/Policy implication : These findings imply that hospital management should prioritize improving employee competencies and service quality to strengthen financial performance.
Research limitation : with this variable is still carried out in the hospital scope
Keywords : service quality, human resources, regulation, financial performance, hospital, SEM-PLS
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