IMPLEMENTASI CHATBOT BERBASIS RULE-BASED REASONING UNTUK LAYANAN INFORMASI SEKOLAH

Authors

  • M. Maulana Rohmanul Latif Indonesia
  • Intan Nur Farida Universitas Nusantara PGRI KEDIRi Indonesia
  • Daniel swanjaya Universitas Nusantara PGRI KEDIRi Indonesia

DOI:

https://doi.org/10.29407/cxwch882

Abstract

Penelitian ini dilatarbelakangi oleh kebutuhan layanan informasi akademik di SMK Islam Ulul Albab yang masih dilakukan secara manual sehingga sering mengalami keterlambatan respon terhadap pertanyaan calon siswa, siswa, dan orang tua. Penelitian ini bertujuan untuk mengimplementasikan chatbot berbasis Rule-Based Reasoning dengan metode Forward Chaining sebagai media layanan informasi akademik berbasis web. Pengembangan sistem dilakukan menggunakan bahasa pemrograman PHP, HTML, CSS, dan JavaScript. Basis pengetahuan chatbot disusun dalam bentuk aturan if–then berdasarkan data Frequently Asked Questions (FAQ) sekolah. Pengujian dilakukan melalui pengujian fungsional dan non-fungsional. Hasil penelitian menunjukkan bahwa chatbot mampu memberikan respon otomatis secara cepat dan konsisten terhadap pertanyaan pengguna. Hasil evaluasi menunjukkan tingkat akurasi jawaban sebesar 92%, kecepatan respon 96%, kepuasan pengguna 89%, dan kejelasan output 94%. Dengan demikian, sistem chatbot yang dikembangkan dapat membantu meningkatkan efektivitas layanan informasi akademik di SMK Islam Ulul Albab

Keywords:

chatbot, forward chaining, layanan informasi, rule-based reasoning, sekolah.

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References

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Published

2026-07-20

Issue

Vol. 10 No. 1 (2026): Prosiding Seminar Nasional Inovasi Teknologi Tahun 2026

Section

Articles

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How to Cite

IMPLEMENTASI CHATBOT BERBASIS RULE-BASED REASONING UNTUK LAYANAN INFORMASI SEKOLAH. (2026). Prosiding SEMNAS INOTEK (Seminar Nasional Inovasi Teknologi), 10(1), 86-92. https://doi.org/10.29407/cxwch882