Permodelan Service Level Agreement (SLA): Upaya Mendukung Kelulusan Tepat Waktu Mahasiswa di Perguruan Tinggi
Keywords:
study period, thesis, service level agreementAbstract
Service Level Agreement (SLA) is a tool used in a formal agreement. SLA is a type of performance-based contract that focuses on results. SLA in the field of education can be described in the relationship between the university and students. Lecturers who act from the university deal directly with students in carrying out teaching and learning activities and preparing final assignments or theses. Lecturers can be likened to acting as service providers (providers) and students represent users (clients) in the SLA concept. Research on the concept of SLA in the field of education, the relationship between lecturers and students is specific to the process of preparing the final project. The final project affects the length of the student's study period because it relates to the research process being carried out. The research objective is to analyze the completion of students' final assignments using the SLA concept. The process of writing and completing student final assignments or theses affects university performance which is contained in criterion nine, namely Tridharma Outcomes and Achievements. The problem faced by tertiary institutions in an effort to achieve timeliness of the study period is the process of students completing 144 credits including working on a thesis that is more than four years.
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