Proceeding Kilisuci International Conference on Economic and Business 


Interpersonal Communication and Work Motivation on the Performance of Civil Servants in Banyuasin Regency
PDF

Keywords

Motivation
Performance
Interpersonal Communication

How to Cite

Hadiwijaya, H., Sulastri, S., Hanafi, A., & Widiyanti, M. (2023). Interpersonal Communication and Work Motivation on the Performance of Civil Servants in Banyuasin Regency. Proceeding Kilisuci International Conference on Economic &Amp; Business, 1, 10–19. Retrieved from https://proceeding.unpkediri.ac.id/index.php/kilisuci/article/view/2695

Abstract

Research aim : The purpose of this study is to prove the influence of interpersonal communication and work motivation on the performance of civil servants in Banyuasin Regency.

Design/Method/Approach : The sample of this study were 197 Civil Servants with echelon III structural positions. The method of determining the sample used the saturated sample method (census). The data analysis technique in this study is using Structural Equation Modeling (SEM) with the Partial Least Squares (PLS) technique.

Research Finding : The results of the study show that interpersonal communication and motivation have a positive effect on employee performance. This study also proves that the work motivation variable has a greater influence than the interpersonal communication variable on employee performance.

Theoretical contribution/Originality : -

Practitionel/Policy implication : -

Research limitation : This research has implications for policies for performance appraisal related to interpersonal communication and work motivation.

PDF

References

Mangkunegara AAP. Manajemen Sumber Daya Manusia. Bandung:Remaja Rosdakarya; 2016.

Ivancevich M, Konopaske JR., Matteson. Perilaku Organisasi. Jakarta: Erlangga; 2007.

Robbins SP, Judge TA. Perilaku Organisasi (16th ed.). Jakarta: Salemba Empat; 2016.

McClelland DC. Human Motivation. Cambridge University Press; 1987.

Adeniji C, Adeyeye O, Iyiola O, Olokundun M, Motilewa D, Ibidunni S, Akinbode M. Data on strategic change on employees’ behavioural attitude and firm performance of selected manufacturing firms in Nigeria. Data in Brief 2018;18:1551–1555. https://doi.org/https://doi.org/10.1016/j.dib.2018.04.032.

Sultana R, Malik OF. Is protean career attitude beneficial for both employees and organizations? Investigating the mediating effects of knowing career competencies. Frontiers in Psychology 2019;10(JUN). https://doi.org/10.3389/fpsyg.2019.01284.

Adisa TA, Cooke FL, Iwowo V. Mind your attitude: the impact of patriarchy on women’s workplace behaviour. Career Development International 2020;25(2):146–164. https://doi.org/10.1108/CDI-07-2019-0183.

Alfandi AM. Manager Attitude Impact on the Performance of Employees “A Case of Jordanian Travel and Tourism Institutions.” International Business Research 2019;13(1):136. https://doi.org/10.5539/ibr.v13n1p136.

Asif S, Munir S, Muneer S, Naeem AT. Impact of altruism and courtesy on employees’ attitudes: A study of telecom industry of pakistan. Middle East Journal of Scientific Research 2013;18(6):815–820. https://doi.org/10.5829/idosi.mejsr.2013.18.6.11765.

Cherian J, Gaikar V, Paul R, Pech R. Corporate Culture and Its Impact on Employees’ Attitude, Performance, Productivity, and Behavior: An Investigative Analysis from Selected Organizations of the United Arab Emirates (UAE). In Journal of Open Innovation: Technology, Market, and Complexity 2021;7(1). https://doi.org/10.3390/joitmc7010045.

Efendi S. The Role of Knowledge-Based Signature Skill (Specific Knowledge-Based Professional Ability) as a Mediation Variable in Intellectual Capital, Intrinsic Motivation, Empowerment of Creativity on Performance (Empirical Study at Private Universities DKI J). Italienisch 2021;11(2):321–334. http://www.italienisch.nl/.

Erum H, Abid G, Contreras F, Islam T. Role of Family Motivation, Workplace Civility and Self-Efficacy in Developing Affective Commitment and Organizational Citizenship Behavior. In European Journal of Investigation in Health, Psychology and Education 2020;10(1). https://doi.org/10.3390/ejihpe10010027.

Günay GY. Relationship between Job Satisfaction, Organizational Citizenship Behavior and Employee Performance: Sample of Edirne Financial Office Employees in Turkey. American International Journal of Contemporary Research 2018;8(1):64–74.

Hermawati A, Mas N. Mediation effect of quality of worklife, job involvement, and organizational citizenship behavior in relationship between transglobal leadership to employee performance. International Journal of Law and Management 2017;56(9).

Ibrahim DS, Suharto BS, Zainurossalamia S. The Important Role of Employee Satisfaction to Support Employee Performance through Quitting Intention. Productivity Management 2020;25:682–697. https://www.researchgate.net/profile/Rahcmad_Suharto/publication/347137842_The_Important_Role_of_Employee_Satisfaction_to_Support_Employee_Performance_through_Quitting_Intention/links/5fd8498292851c13fe893157/The-Important-Role-of-Employee-Satisfaction-to.

Ismail S, Iqbal Z, Adeel M. Impact of Organizational Justice and Organizational Citizenship Behavior on Employees Performance. International Journal of Human Resource Studies 2018;8(2):187. https://doi.org/10.5296/ijhrs.v8i2.13070.

Kissi E, Asare OA, Agyekum K, Yamoah Agyemang D, Labaran M. Ascertaining the interaction effects among organisational citizenship behaviour, work overload and employees’ performance in the Ghanaian construction industry. International Journal of Productivity and Performance Management 2019;68(7):1235–1249. https://doi.org/10.1108/IJPPM-07-2018-0262.

Manzoor F, Wei L, Asif M. Intrinsic Rewards and Employee’s Performance With the Mediating Mechanism of Employee’s Motivation. Frontiers in Psychology 2021;12:563070. https://doi.org/10.3389/fpsyg.2021.563070.

Ribeiro N, Duarte AP, Filipe R. How authentic leadership promotes individual performance. International Journal of Productivity and Performance Management 2018;67(9):1585–1607. https://doi.org/10.1108/IJPPM-11-2017-0318.

Ridwan M, Mulyani,SR, Ali H. Improving employee performance through perceived organizational support, organizational commitment and organizational citizenship behavior. Systematic Reviews in Pharmacy 2020;11(12):839–849. https://doi.org/10.31838/srp.2020.5.123.

Rini, W. A., Heng, P. H., Putrawan, B., Tarigan, Z. J. H., Sundring P. Djati, & Sutawidjaya, A. H. (2021). The Influence of Management Commitment on the Achievement of Lecturers through Work Motivation and Organizational Citizenship Behavior. Journal of Hunan University Natural Sciences, 48(6), 264–276. http://jonuns.com/index.php/journal/article/view/628

Rita, M., Payangan, O. R., Rante, Y., Tuhumena, R., & Erar, A. (2018). Moderating effect of organizational citizenship behavior on the effect of organizational commitment, transformational leadership and work motivation on employee performance. International Journal of Law and Management, 60(4), 953–964.

Safaa, S. (2018). The Impact of Motivation on Organisational Citizenship Behaviour (OCB): The Mediation Effect of Employees’ Engagement,. Journal of Human Resource Management, 6(2), 58–66.

Sani, A., & Ekowati, V. M. (2020). Spirituality at work and organizational commitment as moderating variables in relationship between Islamic spirituality and OCB IP and influence toward employee performance. Journal of Islamic Marketing, 11(6), 1777–1799. https://doi.org/10.1108/JIMA-08-2018-0140

Suyantiningsih, T., Haryono, S., & Zami, A. (2018). Effects of Quality of Work Life (QWL) and Organizational Citizenship Behaviour (OCB) on Job Performance Among Community Health Centre Paramedics in Bekasi City, Indonesia. Journal of Economics and Sustainable Development, 9(6), 54–65. https://www.iiste.org/Journals/index.php/JEDS/article/view/41684

Vipraprastha, T., Sudja, I. N., & Yuesti, A. (2018). The Effect of Transformational Leadership and Organizational Commitment to Employee Performance with Citizenship Organization (OCB) Behavior as Intervening Variables (At PT Sarana Arga Gemeh Amerta in Denpasar City). International Journal of Contemporary Research and Review, 9(2), 03–18.

Eide, A. E., Saether, E. A., & Aspelund, A. (2020). An investigation of leaders’ motivation, intellectual leadership, and sustainability strategy in relation to Norwegian manufacturers’ performance. Journal of Cleaner Production, 254, 120053.

Trigueros, R., Aguilar-Parra, J. M., Cangas, A. J., Bermejo, R., Ferrandiz, C., & López-Liria, R. (2019). Influence of emotional intelligence, motivation and resilience on academic performance and the adoption of healthy lifestyle habits among adolescents. International Journal of Environmental Research and Public Health, 16(16), 2810.

Paais, M., & Pattiruhu, J. R. (2020). Effect of Motivation, Leadership, and Organizational Culture on Satisfaction and Employee Performance. The Journal of Asian Finance, Economics and Business, 7(8), 577–588. https://doi.org/10.13106/JAFEB.2020.VOL7.NO8.577

Theodora, R., Ernawaty, N., Marciella, J., & Fahlevi, M. (2019). The Impact of Motivation Millenial Generation to Job Performance in E-commerce Industry. Journal of Research in Business, Economics and Management, 13(1), 2357–2365.

Ciobanu, A., Androniceanu, A., & Lazaroiu, G. (2019). An integrated psycho-sociological perspective on public employees’ motivation and performance. Frontiers in Psychology, 10, 36.

Wu, H., Li, S., Zheng, J., & Guo, J. (2020). Medical students’ motivation and academic performance: the mediating roles of self-efficacy and learning engagement. Medical Education Online, 25(1), 1742964.

Cangara, H. (2010). Pengantar Ilmu Komunikasi. PT. Raja Grapindo Persada.

Hargie, O. (2021). Skilled Interpersonal Communication (Research, Theory and Practice) (7th ed.). Routledge. https://doi.org/https://doi.org/10.4324/9781003182269

Ketaya, S., & A.Beckb, L. (2017). Attachment predicts cortisol response and closeness in dyadic social interaction. Psychoneuroendocrinology, 80, 114–121. https://doi.org/10.1016/j.psyneuen.2017.03.009

Hutagalung, I. (2014). Pengaruh Kecerdasan Emosional, Komunikasi Interpersonal, Komitmen Organisasi terhadap Manajemen Stres Kerja. Pengaruh Kecerdasan Emosional, Komunikasi Interpersonal, Komitmen Organisasi Terhadap Manajemen Stres Kerja, 3(2), 103–111. https://doi.org/10.14710/interaksi.3.2.103-111

Wonodipho, A. R. (2019). Establishing Interpersonal Communication And Organizational Climate To Improve Work Motivation. Jurnal Kepemimpinan Pendidikan, 2(1).

Amtu, O., Makulua, K., Matital, J., & Pattiruhu, C. M. (2020). Improving Student Learning Outcomes through School Culture, Work Motivation and Teacher Performance. International Journal of Instruction, 13(4), 885–902.

Muhtasom, A., Mus, H. A. R., Bijang, J., & Latief, B. (2017). Influence of Servant Leadership, Organizational Citizenship Bahaviour on Organizational Culture and Employee Performance at Star Hotel in Makassar. International Journal of Education and Research, 5(10), 72–88.

Reb, J., Chaturvedi, S., Narayanan, J., & Kudesia, R. S. (2019). Leader Mindfulness and Employee Performance: A Sequential Mediation Model of LMX Quality, Interpersonal Justice, and Employee Stress. Journal of Business Ethics, 160, 745–763.

Herfina, & Wulandari, D. (2019). Improving The Organizational Citizenship Behavior (OCB) Through Developing Effective Interpersonal Communication And Transformational Leadership. JHSS (Journal of Humanities and Social Studies), 3(2), 118–120.

Madhur, P., & Ramshanker, S. (2020). Interpersonal Communication & Its Impact on Job Satisfaction. International Journal of Advanced Engineering and Nano Technology (IJAENT), 4(3), 1–5. https://doi.org/10.35940/ijaent.B0447.044220

Budur, T., & Poturak, M. (2020). Transformational leadership and its impact on customer satisfaction. Measuring mediating effects of organisational citizenship behaviours. Middle East Journal of Management, 8(1). https://doi.org/https://doi.org/10.1504/MEJM.2021.111997

Cai, Z., Huo, Y., Lan, J., Chen, Z., & Lam, W. (2019). When Do Frontline Hospitality Employees Take Charge? Prosocial Motivation, Taking Charge, and Job Performance: The Moderating Role of Job Autonomy. Cornell Hospitality Quarterly, 60(3), 237–248. https://doi.org/10.1177/1938965518797081

Harahap, F. F., & Rusdinal, R. (2017). The Influence of Principal Managerial Competency toward Teachers Productivity with Mediation of Organizational Citizenship Behavior and Interpersonal Communication. Proceedings of the 2nd International Conference on Educational Management and Administration (CoEMA 2017), 290–299. https://doi.org/https://doi.org/10.2991/coema-17.2017.50

Li, C., Naz, S., Khan, M. A. S., Kusi, B., & Murad, M. (2019). An empirical investigation on the relationship between a high-performance work system and employee performance: measuring a mediation model through partial least squares-structural equation modeling. Psychology Research and Behavior Management, 12, 397–416. https://doi.org/10.2147/PRBM.S195533

Sekaran, U., & Bougie, R. (2017). Metode Penelitian untuk Bisnis (6th ed.). Salemba Empat.

Hadiwijaya, H. (2017). Analisis Pengaruh Interpersonal Communication Terhadap Person Organization Fit Dan Implikasinya Pada Prestasi Kerja. International Journal of Social Science and Business, 1(2), 89–97. https://doi.org/10.23887/ijssb.v1i2.10518

Ibrahim, Y., & Ahamat, A. (2019). Interpersonal communication skills of nurse managers and nursing performance. International Journal of Management Studies, 26(1), 99–145.

Norawati, S., Lutfi, A., Zulher, Z., & Basem, Z. (2022). The Effect of Supervision, Work Motivation, and Interpersonal Communication on Employee Performance and Organizational Commitment as Variables Intervening. IJEBD International Journal Of Entrepreneurship And Business Development EISSN 2597-4785 PISSN 2597-4750, 5(1), 92–104.

Prabowo, S. S., & Syafari, R. (2022). The Influence of Leadership Style and Interpersonal Communication On The Performance of The Public Relations Department In The Regional Police Force South Kalimantan. International Journal of Politic, Public Policy and Environmental Issues, 2(02), 61–71.

Talaei Shams, S., Gholamzadeh Alam, K., Sharepour, M., & Mahdavi, L. (2021). Role of Intergenerational-interpersonal Communication in the Performance of Red Crescent Society Staff in Tehran Province. Quarterly Scientific Journal of Rescue and Relief, 13(2), 95–104.

Elvie, M. (2019). The influence of organizational culture, compensation and interpersonal communication in employee performance through work motivation as mediation. International Review of Management and Marketing, 9(5), 133.

Arshadi, N. (2010). Basic need satisfaction, work motivation, and job performance in an industrial company in Iran. Procedia-Social and Behavioral Sciences, 5, 1267–1272.

Maryani, Y., Entang, M., & Tukiran, M. (2021). The relationship between work motivation, work discipline and employee performance at the Regional Secretariat of Bogor City. International Journal of Social and Management Studies, 2(2), 1–16.

Masnila, N., Isa, I. G. T., Hendradinata, H., & Mayasari, R. (2022). IoT-Based Technological Innovation in Improving the Productivity of Macan Kumbang Fish Cultivator. 5th FIRST T1 T2 2021 International Conference (FIRST-T1-T2 2021), 271–281.