Digitalizing Customer Relationships: The Role of E-CRM in Enhancing Customer Satisfaction at Microfinance Institution (Badan Kredit Desa Sembada). Seme [Internet]. 2026 Sep. 28 [cited 2026 Oct. 13];1(01):1-15. Available from: https://proceeding.unpkediri.ac.id/index.php/seme/article/view/11134