Digitalizing Customer Relationships: The Role of E-CRM in Enhancing Customer Satisfaction at Microfinance Institution (Badan Kredit Desa Sembada). Panji International Conference on Sport, Education, Management and Economics, [S. l.], v. 1, n. 01, p. 1–15, 2026. DOI: 10.29407/18146r76. Disponível em: https://proceeding.unpkediri.ac.id/index.php/seme/article/view/11134. Acesso em: 14 oct. 2026.