PRASETYO, M. E. .; SULISTIYOWATI, W. . Analisa Kualitas Layanan Menggunakan Metode KANO (Pada Jasa Pengiriman Barang PT. XYZ). Prosiding SEMNAS INOTEK (Seminar Nasional Inovasi Teknologi), [S. l.], v. 6, n. 3, p. 001–009, 2022. DOI: 10.29407/inotek.v6i3.2645. Disponível em: https://proceeding.unpkediri.ac.id/index.php/inotek/article/view/2645. Acesso em: 29 mar. 2024.